Celebrating Service since 1979!


Ordering Information

Many of our products are available from your local hobby shop, and we hope you support them!

And all of our products are available direct to your door!

We accept orders via:

Phone - 304-823-3729      10:00 AM to 4:00 PM EST    Mon-Fri
 
Fax     - 304-823-2901     24-hour Access
 
E-mail - 24-Hour Access. Then call in your CC info later.
 
U.S. Mail - 1782 Trinity Rd, Belington, WV 26250-7621 USA
 

Payment:

Checks/Money Orders - US Orders Only - Please make these payable to B.T.S.
 
Credit Card - We accept VISA, MasterCard, Discover, and American Express. Note - B.T.S. will appear on your credit card statement; not Master Creations!!!
 
Lay-A-Way - Not offered. We let the credit card companies handle multiple payments.
 
NO PAYPAL

Shipping:

U.S.A. - Add $5.00 per order. Shipments are sent via U.S. Mail.
 
Canada & Mexico - Actual postage will be charged after shipping. Shipments will be via Priority Mail.
 
Overseas - Actual postage will be charged after shipping. Shipments will be via Priority Mail.

All requests for special services, such as 2 & 3-day delivery, UPS, or FedEx will be billed the actual amount of the shipping charge.

Normal turn around time for an order of stock items is 48-hours. Payment in full via check, money order, or credit card is required at the time of order.

Customs:

The actual amounts will be listed on the customs paperwork we are required by law to complete. Please do not ask us to falsify these documents. If there are specific codes we can use to help reduce the financial impact you face, please let us know at the time of the order.

Returns:

All returns must occur within 30 days of purchase and must be authorized by B.T.S. All products must be in their original boxes, and packed carefully in the same manner as received. Packing peanuts must be used around the kit for protection. Padded envelopes ARE NOT ACCEPTABLE! We don't send your kits out in them, so don't use them to send something to us. You pay shipping for returns.

There is a 10% restocking fee on unopened kits and a 20% restocking fee on opened kits.

NOTICE - If you start building the kit, you own it forever!! It cannot be returned.

Damaged Shipments: If a shipment is received in a damaged condition, please retain all packing materials and contact us for instructions. Failure to follow these two steps can result in a loss for you.

Returned Checks: You will be required to pay a $30.00 NSF Fee.

B.T.S. Home!

Questions? Send us an E-Mail!

Last Changed on: Nov 2020
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